WORKScommerce - PRODUCT OVERVIEW

WORKScommerce contains all the tools necessary to allow you to quickly and easily open an online store for your products and services.  eShopworks will provide a bespoke service that tailors the 'look and feel' of WORKSsitebuilder to integrate seamlessly with the design of your current website.

Introduction

WORKScommerce is an 'out-of-the-box' product whose extensible, scalable design and excellent core functionality place enterprise level eCommerce solutions in the hands of small to medium size users.

WORKScommerce is a robust, extensible, well-founded and supported system that features a very easy to use administrative interface (as standard, for use by non-technical personnel).

WORKScommerce has been created from the ground up with integration, scalability and full retail functionality in mind.

Key Features

WORKScommerce provides as standard, enterprise level:

Catalogue management: such as differential pricing, cross-linking among catalogue items and complex discounting rules. In addition WORKScommerce can be integrated with back-end inventory and accounting systems for automated item management.

Order management: Tools include support for purchase orders, split shipping, product returns, tax calculations, extensive product and content search facilities and more. Site managers may also view pending orders and completed orders.

Customer Relationship Management: Site managers can search for individual customers and view their demographic information and purchase history. This tool allows site managers to categorise their customers as active (having either a pending or recent purchase), or inactive, enabling the identification of their best customers.

Merchandising: Complementary to its customer relationship management capabilities, WORKScommerce includes several features for advanced product merchandising:

Quantity Pricing:
Products can be assigned any number of prices based on quantity purchased.

Up Sell:
Site managers can display an alternative higher quality and higher priced product to be offered to customers who select a specific product.

Cross Sell:
Site managers can display complementary products or a complementary category of product to be offered when a specific product is chosen.

Price Promotions:
Products can be promoted for a specific length of time and in specific sections of the site.

Affinity Promotions:
Customers can see what customers with similar buying patterns have bought.

Affiliates:
WORKScommerce can be used to manage an affiliates program and create individual pages for customers coming from each affiliate site.

Reporting: WORKScommerce tracks every detail about site usage (both sales and site traffic) and presents that information to site managers in the form of predefined reports.

Administration interface:  The administration interface allows access and administration of WORKScommerce from a web browser.  The interface will allow the user to:

View, enter and archive customer orders.

• View and change customer information as well as change customer status.
• Organise site navigation, create search tool, build links and buttons.
• Edit existing products, add new products and specify inventory tracking.
• Implement merchandising features such as cross-sell, up-sell and promotions.
• Access administration information such as shipping, payment and tax details.

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